We unleash your content's potential
Whether it's a system upgrade, migrating to a new version or platform, or providing ongoing technical support, we have the proven skills, expertise and experience to achieve success for you.
Discovery & Solution Design
The first step to implementing a successful ECM solution is to identify the business and technical requirements. With stakeholder input through the discovery process, all requirements are uncovered, validated, prioritized and incorporated into a solution design document that includes an “implementation road map” of tasks, estimated costs and timeline to create and implement the solution.
This structured discovery and design process ensures a complete and accurate solution design, optimizes the implementation effort and costs, and facilitates user buy-in and acceptance of the final solution.
New System Implementation
Successful ECM installations require experience with all aspects of implementing a new solution – from planning and design, to integration and installation, through training and support. Whether you wish to implement an on-premise or cloud-based solution, we have the skills and experience to implement virtually any IBM ECM product. We understand what is required to successfully install and implement a new solution that meets your organization’s business, technical, and financial requirements.
Maintaining the “currency” of ECM systems offers many advantages including new functions, improved performance, compatibility with other systems and access to software support. We have the know-how and proprietary tools to upgrade any IBM, FileNet, Datacap or Kofax product to a new version and/or platform – whether it’s on-premise or in the cloud. Typically, a pre-requisite discovery effort is helpful in identifying the “roadmap” to the new ECM environment with upgrade tasks, time estimates, and projected costs.
Migrating or moving from one ECM system to another – whether it’s on-premise or in the cloud – raises many questions, issues and possibilities that only experience can uncover. IntegrityFirst Solutions has both the proprietary tools and experience to perform successful migrations across a wide range of products and platforms. We know what to ask and look for as part of a pre-requisite discovery effort that produces a well-conceived project plan, and a successful and secure migration.
Oftentimes, an organization needs a skilled ECM technical resource to perform a variety of tasks over an extended period of time. In addition to “project-based” work, we have many technical professionals with specific ECM competencies who can perform a range of technical tasks at the direction of the client. This work is performed on-site, remotely or a combination of both.
Application Development & Integration
Most content management systems are purchased to solve specific business problems or address a particular need. Oftentimes, this requires that applications be developed and integrated into ECM products. We provide a full range of application development and integration services – including solution design and development, testing, implementation and integration using a wide range of development frameworks, languages and tools.
Training & Skills Transfer
IntegrityFirst Solutions provides user training and technical skills transfer across a wide range of IBM, FileNet, Datacap and Kofax products. Curriculum and documentation can be tailored to the objectives of the education and can be conducted on-site or remotely via web conference technologies.
Ongoing Support Services
Whether you are seeking post-project support following a new ECM system implementation, or have just completed a recent upgrade/migration – either on-premise or to the cloud, IntegrityFirst Solutions can help. We provide a wide range of ongoing technical support services for IBM’s full portfolio of ECM, FileNet and Datacap products. These services, which can be tailored to your specific needs, can complement in-house support skills, reduce education costs and provide an alternative to hiring and training additional technical resources to meet a specific support need.
We can effectively manage your entire on-premise or cloud-based ECM system at a fraction of the cost of experienced full-time staff. Our experienced technical professionals proactively monitor your system 24 x 7 to identify and resolve potential issues before they impact users – and maintain peak performance and maximize system availability. Upgrades, patches and fixes are applied based on your schedule and all issues, questions and requests are coordinated via a single point of contact. When issues occur, we respond within an agreed-to timeframe with experienced professionals and proprietary technical tools to troubleshoot and resolve the issue, while keeping you posted at each step along the way.
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